Customer Survey

Thank you for taking the time to submit your feedback. You can be assured that we take your comments very seriously and that positive, as well as less positive feedback, assists us to improve our services to you.

All information will be treated in the strictest of confidence and will not be passed on to a third party.

* Denotes a section of the form which must be completed

Your Details

Title *		Initials *		Surname *
Email address *
Address *
Postcode *
Car registration *
Date of your visit *
Did you receive a friendly welcome? *	Yes No

Sales Experience

If you are providing feedback about sales please complete the section below:

How would you rate the following:

The salesperson's friendliness	Please select... Excellent Good Average Poor
The salesperson's explanation of the vehicle features and technical information	Please select... Excellent Good Average Poor
The salesperson's ability to answer questions	Please select... Excellent Good Average Poor
Did the salesperson information you about the following:
Finance packages	Yes No
Insurance	Yes No
Warranty packages	Yes No
Accessories	Yes No
Were you offered a test drive	Yes No

Service / Parts Experience

If you are providing feedback about service / parts please complete the section below:

What was the reason for your visit?	Please select... Routine service Warranty work General repairs Other, please specify
If other, please specify
How would you rate the work carried out?	Please select... Excellent Good Average Poor
If the work was rated as average or poor, please provide reason(s) for dissatisfaction
How would you rate the following:
The service adviser's willingness and pleasantness to attend to your needs?	Please select... Excellent Good Average Poor
The service department's ability to book your car in at your convenience?	Please select... Excellent Good Average Poor
Was your car ready when promised?	Yes No

Overall Opinion

Please give us some general feedback on your experience at Pentraeth Group:

The atmosphere and appearance of the franchise? *	Please select... Excellent Good Average Poor
Did you enjoy your visit to Pentraeth Group?	Yes No
Any other comments
	Generate New Image Type the code from the image