To assure you further, here's what our customers say about Pentraeth.
"Fabulous staff, fabulous service"
I recently moved to Anglesey and contacted Pentreath as my Mazda 3 needed its first MOT and annual service. Spoke to Reece who was able to find the details of my service plan and book the car in.
First thing on Friday morning a delightful young lady called Karrie (not sure if correct spelling) collected the car from my home in Trearddur Bay and delivered it back at 6.30pm in the evening. She explained the paperwork and I was so pleased when she showed me the mark on the driver door had been successfully polished out.
I just had to write this as the service I have received from Pentreath has been outstanding. Fabulous staff, fabulous service and I will definitely be back.
Thank you very much. Lynn M
"The staff are helpful, knowledgeable and reliable"
Dear Ken, Thank you very much for letter and the invitation to join the Pentraeth Drivers' Club. I am delighted with the new Suzuki and I just loved the first car I purchased from you too.
Pentraeth garage is just the nicest garage I've ever dealt with. I have bought and viewed many cars in lots of different garages over the years and I have never had a good experience in any of them. I always felt pressured and rushed and sometimes anxious.
Pentraeth is the only garage I've ever returned to and it is because the cars I've found have been great and at the right price but mainly its because of the people and the service which is just superb. The staff are helpful, knowledgeable and reliable. They care about the customers and amazingly, remember them from previous visits...even the names!
Please pass on my grateful thanks to Jack Rimmington for going the extra mile.
With best wishes, Sue
"the Mazda aftersales service is as good as the front of house"
Dear sir, I've been home for a few weeks now, so have been able to give the CX-5 a good long test-run after the warranty work that was recently carried out.
I'm pleased to say that the car is now running smoothly. The CX continues to perform well and the AWD is proving its worth right now!
I'd like to say a big thanks to the team at Mazda, especially to Rhys Edwards, for his part in ensuring the work was carried out as quickly as possible, for the loan vehicle and for keeping my wife informed while I was away.
It's comforting to know that the Mazda aftersales service is as good as the front of house and on that basis I have purchased an extended warranty out to November 2018.
So thanks again for the excellent Mazda service, Mr & Mrs R
"Now that's what I Do call service"
I would just like to say how my recent problem with the above car has been handled, just to put you in the picture I parked my car on my driveway but found it in the road outside nudging my neighbours hedge. Totally mortified at this event could not understand how it happened, on retrieving the vehicle hand brake was partially on?? Still bemused I arranged to get a quote for repairs at your garage, no problem there had it repaired at my own cost to make sure warranty from Mazda not affected using genuine Mazda parts, finish was superb and cleaned to boot!!
Then my wife was reading online Daily Post which has a section on recalls for a variety of products including cars, so delved in deeper to find my was one that was due a recall ( had notification this am Sat 3rd Feb ) so looked no further and contacted Matthew in Sales who sold me the car. Well what a surprise I had they could not do enough for me, sorted it out with After Sales people got ball rolling with Mazda, kept me well informed both he and Andy Cowburn worked wonders for me, not only arranging repairs to handbrake but also getting my outlay for repairs back from Mazda.
Now that’s what I DO call service above and beyond I have thanked them myself but I would like you to pass how pleased I am with the outcome and will be back Monday or Tuesday to pick up my vehicle.
Look forward to hearing from Andy when car will be ready.
Best Wishes Mr. Roger P
"The help and service you gave us was first class"
It was absolutely freezing and we were so far away from home when we crawled onto the forecourt in our Sportage.
The help and service you gave us was first class you are both true ambassadors for Kia and mankind and I would not hesitate to recommend you to all of my family and friends.
Please say another huge thank you to John for coming in on his day off in that terrible weather and enabling us to get back home.
Kind Regards Kathryn C
"Nothing is too much trouble"
The service we received on my husband's purchase was first class. The car itself is a delight to drive and very economical, and I personally was very impressed with it, so much so, that one week later, we came back and I had a test drive in the Mazda2. This car had been used as the demonstrator, with under 2,000 miles on the clock. I was offered a very good trade-in price for my Mazda3, which I accepted. My Mazda2 is almost identical to my husbands and I love driving it.
We have been customers of Mazda for over 35 years, firstly in Stockport and now in North Wales.
Paul, your Mazda salesman is first class. Nothing is too much trouble for him and he helps in any way he can. Likewise your employees in Service department.
Yours sincerely Margaret H
"very pleasant to deal with and very professional"
Thank you so much for your email with reference to the purchase of our car. We were very pleased with our dealings with Wayne, he was very pleasant to deal with and very professional at his job. I did try to send Wayne an email but speaking to him at a later date he didn't receive my email for some unknown reason .but I am sure he knows we were very pleased.
My Son is changing his car next year he is on motobillty he has top of the range BMW mini at the moment but wants to go for larger car so will recommend Pentraeth to him.
Thanking you for your feedback.
Kind regards Alma Owen
"helpful, polite and friendly"
Just wished to say thank you for a positive buying experience from your Mazda group. Your Salesman Paul was superb. He could not have been more helpful, polite and friendly. He made the sale go through smoothly and he is a credit to your company.
We will definitely buy from you again.
I had a card left in my Mazda 3 yesterday following a full service and MOT. The card said to contact you if the service was not a 10/10. Well it wasn't - it was an 11/10.
Karrie came to collect my car from my home at 8am and delivered it back around 6.15pm. I wrote to Pentraeth last year as I received excellent customer service from Karrie and again this year so well done. My Mazda was on a three year contract last year and I decided to purchase it as I have been so pleased with the car. It is very important, I believe, to have a dealership that can maintain my vehicle that I am happy with. Karrie is very professional, yet friendly and did exactly what I requested. I shall be bringing my Mazda to you in future in view of the service I have received and when I decide to change my vehicle I will, most definitely be back to Pentraeth Mazda.
Thank you for the great job - its a refreshing change these days.
Thank you for the follow-up letter following my recent purchase of a Mazda 2 in which you encourage feedback.
The service we receive at Pentraeth Automotive is always exemplary and dealing with Josh is always a pleasure, with nothing being too much trouble for him.
The fact that we returned for a second Mazda following a purchase of our Mazda 6 last June is testament to the treatment we receive.
As "serial car buyers" we will now always visit Pentraeth Automotive as our first port of call when adding to or changing our little "fleet" of vehicles.
Thank you again.
"what a pleasure"
Thank you for your letter reference our new car.
We would just like to say what a pleasure it was dealing with Paul and we are very pleased with the service he provided not only in selling us the car but the hand over and follow up that he did a few days later.
This is our second new car from you and we have been extremely pleased with both cars and the service your company provided.
"nothing is ever too much trouble"
This is the 2nd Suzuki I have purchased from Pentraeth and the 9th vehicle purchased from the group. On this occasion I was assisted by Wayne, fantastic service, very helpful, purchase was trouble free . I wish to comment also that the service department is absolutely first class, Rhys Edwards the service manager is a credit to the group always courteous and helpful and knowledgeable - nothing is ever too much trouble. I always speak highly of the group as it is well deserved.
Tim Davies Hughes
"I've always associated Pentraeth with quality and well priced vehicles"
Thanks very much for writing to me, I appreciate it as you're a busy man, I've always associated Pentraeth with quality and well priced vehicles. I have to say that Mr Elfed Pritchard is a credit to the company, very welcoming, nothing too much trouble and throughout the whole process he's kept in touch which I've been grateful for. I will certainly recommend Pentraeth in the future and once again a huge thank you to Mr Elfed Pritchard for all he did. I hope you all have a peaceful Christmas and a prosperous new year
All the best
"nothing but praise and admiration"
I can honestly say that all the time I have been dealt with at your franchise, I have had the utmost politeness and courtesy from your sales team leader Steve. He has shown me how to operate the cars and dealt with the paperwork in a professional manner. I have nothing but praise and admiration for your team at Kia and the aftersales, and services. Many thanks for your continued support
"relaxed and personal...customer service as it should be!"
Hi, just received your letter regarding our experience of purchasing our new car from your dealership.
We were very pleased with the way the whole process was handled. At every step along the way we were well looked after by Josh Jones, who took time to explain and demonstrate everything so clearly and even answered any ‘stupid’ questions without making us feel stupid for asking!
Our previous car was purchased new from Mazda at Stockport where, although everything went smoothly, we were passed on to different sales people throughout the various stages and at the end, we had no idea who we were dealing with!
This was so much more relaxed and personal.......customer service as it should be!
John and Judy Hooker
"helpful, professional and not at all pushy"
It was good to meet you the other day to tell you how our experiences were back in November, when my wife and I purchased a car from your Kia showroom.
Firstly please give a big thank you to Cyril and Elfed who were both very helpful, professional and not at all pushy.
I would also like to mention that even when we went back and had made our minds up on which car we were going for Cyril let us take it out for another test drive so that we were 100% sure, FANTASTIC. They our a credit to your company.
We would not hesitate to recommend buying a car from you all at Kia Pentraeth Automotive Ltd.
Regards Tony and Geraldine Hedderick
"thank you for the kindness and help"
Many thanks for your letter, as you know my son has done all the work re the purchase of the car, everything seems to have gone very well so we would both thank you for the kindness and help in the purchase also I thank you for bringing the car to my home,all I have done so far is to put it in the garage,as at the moment we cannot go out. I am sure I will get used to it.
You have always been helpful, with the old Venga I had. Your staff was always very polite and did a good job. I also thank you for delivering the car to my home just in time before you had to close re the virus.
Maurice A Greenwood
"extremely professional and efficient"
I bought the above vehicle last Monday 23rd March from yourselves. It is the fourth Mazda that I have purchased from Pentraeth Automotive.
The transaction was dealt with by your brand Manager for Mazda namely Mr Joshua Jones.
He was extremely professional and efficient and was so knowledgeable about the new Mazda 2. He really "knows his stuff" and is an asset to your Company for sure.
Mr Mark Rees-Jones.
"We highly recommend Pentraeth Automotive"
The quality of care shown and given by Elfed Pritchard along with Cyril Rigby at Henffordd Garage Pentraeth Automotive helped the whole experience of buying a new Kia an enjoyable, hassle-free, stress-free efficient transaction.
We highly recommend Pentraeth Automotive to anyone as their next car dealership to buy a vehicle with.
We are very happy, many thanks.
Mr & Mrs Oyston, Llanegryn, Gwynedd.
"we really love it"
Another e-mail, this time regarding the E-Niro we’ve recently bought at Henffordd Garage, Pentraeth Automotive, Menai Bridge.
Kia’s subtle attention to detail with the E-Niro we bought has made this car one of the most enjoyable cars to own and drive. It’s a good place to be and has a decent range, we really love it. Thank you,
Mr & Mrs Oyston, Llanegryn, Gwynnedd.
"What exceptional service by this team of people!"
Dear Mr Jones,
I have had several experiences of the exemplary service your Kia team provide since I bought my first Kia Picanto from you in June/July 2019.
It goes without saying, that both Steve and Elfed in the Sales team, constantly exceed the customer's expectation.
However, this email is about the service team, led by Rhys Edwards, your Service Manager.
On Tuesday morning I brought my Kia Picanto for it's first service. Rhys had already shown me that his policy is to treat each customer as an individual, by solving my concerns about leaving my puppy on his own at home, by suggesting I could bring him with me and that the service could be carried out relatively quickly while I waited if I brought the car in early.
I took Noa for a walk, and then took a seat in the designated waiting area. I was really pleasantly surprised to be greeted quite soon by Rhys, who informed that the car was ready and waiting for me.
The icing on the cake was to find that the car had been washed beautifully and cleaned inside.
What exceptional service by this team of people! Consideration for our individual circumstances, exemplary manner always and genuine kindness as well as little 'gifts' of a clean car.
Thank you Rhys and his team, Steve and Elfed, you are singular in your approach to people and deserve to be praised and recognised for the exceptional standard of your work.